Refund policy

REFUNDS & REPLACEMENTS

Customers must submit any claims for misprinted, damaged, or defective items within 15 days of receiving the product:

·         For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. 

·         Claims deemed an error on our part are covered at our expense and replaced or credited to your account.

If you notice an issue with the products or anything in the order that seems to be out of place, send a photograph in an email to our customer support. Briefly explain the problem. We will review the issue and notify you of the approval or rejection of a replacement. If your claim is approved, and you require a replacement, we will have a new order shipped to you within 7 business days. If you request store credit, a credit will be automatically applied to your account within a few work days.

REPLACEMENT & CREDIT EXEMPTIONS

Maana Wellness will not credit your account, or replace a produced product in case of:

·         Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

·         Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment (if and as applicable).

·         Buyer's Remorse – We do not credit or exchange orders for buyer’s remorse.

·         Rejection – If a package is returned due to rejection for customs, security, or other reasons, Maana Wellness will not issue a refund. It is the customer’s responsibility to verify the shipment address is within our area of operation. If a rejected package is returned to our facility, you may be credited for the product but will be liable for the cost of a reshipment (if and as applicable).

·         Order created, but not yet shipped - If you wish to cancel an order, once the shipment has been prepared for fulfillment, we will not be able to cancel or refund the order.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.